Analyst – Client Management – Abu Dhabi Commercial Bank (ADCB) Abu Dhabi, UAE

Job Listing No: 974119

Analyst – Client Management – Abu Dhabi Commercial Bank (ADCB) Abu Dhabi, UAE

About the Company

ADCB was incorporated on 1 July 1985 as a public joint stock company for an unlimited duration in the Emirate of Abu Dhabi, UAE. ADCB is registered under the UAE Federal Commercial Companies Law No. (8) of 1984 under registration number 4 and operates in the UAE under a banking licence issued by the Central Bank of the UAE.

As at 30 September 2013, ADCB employed over 3,000 people from 56 nationalities, in 50 branches, 3 pay offices in the UAE and 2 branches in India and 1 branch in Jersey.

ADCB is a full-service commercial bank which offers a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate, currency, derivative and Islamic products, project finance and property management services.

Job Description

– Develop reporting capability and maintain MIS portfolio on all Itmam activities.
– Negotiate and Manage SLAs with clients.
– Monitor SLA performance through MI.
– Highlight areas of improvement.
– Implements ways to continuously improve service delivery and exceed customer expectations.
– Reporting timely and error free reports / analysis to assist management in understanding the pain areas and build processes / policies to enhance achievements.
– Preparing Presentation on each units performance monthly, quarterly, half-yearly and yearly.
– Builds understanding and trust by sharing own views and encourages others to do the same
– Maintain MIS on all activities of Itmam and publish the same in a timely manner.
– Prepare trends and analyze the same to identify process gaps and provide recommendations for improvements.
– Formulation and meeting of Service Level Agreement for turnaround and accuracy.
– Liaise with activity coordinators to obtain required data. Amend and implement procedures as required to ensure smooth day-to-day operation of activities in Itmam.
– Meet a Minimum of 9 Staff Hours.
– Ensure periodic circulation of reports as and when required by the client.
– Highlight shortfalls of more than 10%.
– Contribute on efficiency gains goal of the management and the client.
– Prepare statistics / trends based on data received from various activity coordinators.
– Report and maintain MIS on all Itmam activities.
– Track, analyze and report Itmam and individual units performance.
– Analyze and report historical data and trends and develop forecast models.
– Liaise with activity coordinators to obtain data in an efficient manner.
– Ensures timely submission of reports.
– Escalates issues in a timely manner.
– Contribute towards overall profitability of the bank.
– Provide timely and error-free analysis to assist Client/Management in maintaining operational efficiency.
– Identify procedural gaps and areas for improvement.
– Assists in projects assigned by Managers for the overall improvement of the department.
– Assist in preparing training manuals on specific processes.

Job Requirements

– University Graduate Preferred.
– Good analytic skills required.
– Proficient in MS Excel, MS Word, MS PowerPoint.
– At least two years work experience in a Operations / Customer Service Environment is preferable.

Apply for this job.




ADVERTISEMENTS



Similar Jobs For "Analyst – Client Management – Abu Dhabi Commercial Bank (ADCB) Abu Dhabi, UAE"



 Jobs by Indeed job search

Lab Assistant - Adjunct

Company: University of Wollongong in Dubai
Location: Dubai
It examines the complementary roles of systems analysts, clients and users in a system development life cycle. To apply for this job vacancy in University of Wollongong in Dubai you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 7 hours ago

Data Scientist - Optimisation

Company: HAYS
Location: Dubai
Data scientist, optimisation, operations research analyst. My client is a leading multinational logistics company with offices across more than 100 countries… To apply for this job vacancy in HAYS you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 7 hours ago

Client Service Account Manager

Company: S&P Global
Location: UAE
S&P Global Platts is seeking an Client Service Account Manager to cover territory across MEA. Customer Service experience, complex problem solving experience to… To apply for this job vacancy in S&P Global you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 16 hours ago

Regional VP, Marketing Effectiveness

Company: Nielsen
Location: Dubai
Client Services and Sales - Utd.Arab.Emir. The focus of this role is on selling Nielsen Marketing effectiveness solutions to new clients and increasing… To apply for this job vacancy in Nielsen you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 17 hours ago

Rewards Analyst

Company: www.ejobster.com
Location: Dubai
Currently we are looking for Rewards Analyst for our company. Communicate and answer client s queries regarding the survey or related products. To apply for this job vacancy in www.ejobster.com you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 1 day ago






Note: This job listing with titled "Analyst – Client Management – Abu Dhabi Commercial Bank (ADCB) Abu Dhabi, UAE" was indexed from different job portals. This job might be expired or closed for accepting CV's so we suggest to browse it from the new jobs menu of this site. Our website is an open community website for assisting job seeker so if you found some broken links or error in our site don't hesitate to contact us to fix the issue. Thank you for using our free services.