Business Center Operation Manager – Amber Group in Dubai
? Focusing attention on the sales funnel and lead follow-up & Ability to close sales. ? Setting proactive strategies to meet/exceed Business Center goals. ? Reporting sales, goal progress and location performance accurately & in a timely manner. ? Pursuing opportunities for new business, actively seeking referrals, and growing existing client revenue. ? Providing success stories and client updates to marketing team for publishing on the Website and through social media. ? Updating CRM computer software forms for your location. ? Greeting clients and their guests in a professional manner and by name when possible. ? Scheduling client meeting room requests. ? Anticipating client needs and responding proactively. ? Responding to client requests and questions promptly. ? Providing a thorough orientation for new clients with scheduled follow up during the first three months. ? Developing a good understanding of the client’s business in order to provide a high level of service. ? Providing basic administrative support to clients at an hourly fee. ? Performing ongoing quality assurance follow-up with all clients at least once every three months. ? Making new client introductions within the location. ? Retaining client business through renewals. ? Matching prospective client needs with Office Evolution services. ? Helping clients with basic technology setup of office equipment such as the printer and projector….ets. ? Troubleshooting tech issues for clients with the help of our tech support staff. ? Give office/location tours and show available offices and conference rooms to prospective clients. ? Complete client sign-up process for all Office Evolution office space & virtual office services. ? Fill out sales forms correctly, and maintain correct client information in system at all times. ? The business center must always be 100% “business ready” – a professional greeting at the business lobby, tidy meeting rooms, a spotless kitchen, an organized desk
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