Call Center Agent

Job Listing No: 9740000

Call Center Agent

Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
Excellent customer service skills
Excellent communication skills

Job Details

Posted Date:2019-01-08
Job Location:Dubai, United Arab Emirates
Job Role:Customer Service and Call Center
Company Industry:Customer Service; Support Services

Preferred Candidate

Career Level:Entry Level

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