Call Center Manager – TGC Consulting

Job Listing No: 9740000

Call Center Manager – TGC Consulting

This opportunity is with a leading luxury retail brand based in Dubai, UAE.

 

The successful candidate will work alongside the Management team in maintain utmost client satisfaction and loyalty by providing exceptional services as a direct liaison between the client and the customer service center and take full responsibility of the Call center operations.

 

Responsibilities would include

– Managing a team of sales and customer service consultants setting and achieving performance targets for sales, efficiency and quality in line with the company’s overall plan

– Developing sales team members in line with their personal development plans and performance reviews – utilizing call recording sessions, internal training and one to one sessions

– Creating a sense of urgency within the sale team by building an energetic and engaging sales floor and culture

– Ability to analyze problems and produce a viable solution.

– Utilising company led incentive programmes to maintain high motivation and target achievement within the team

– Learning, retaining and coaching sales staff

 

If this opportunity excites you, please send us your details. Please note only shortlisted candidates will be contacted.

Job Details

Posted Date:2019-05-28
Job Location:Dubai, United Arab Emirates
Job Role:Customer Service and Call Center
Company Industry:Retail/Wholesale

Preferred Candidate

Career Level:Mid Career

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