CAR RENTAL AGENT / CUSTOMER SERVICE – ARABIAN FLEET SERVICES in Abu Dhabi , Dubai – Sharjah , United Arab Emirates –
• Dealing with customer enquiries about the availability and cost of vehicles • Car rental agents handle all the administration and enquiries involved with renting vehicles to businesses and the public. • Has excellent customer service skills with good communication skills and a basic understanding of vehicle types • taking bookings and explaining the terms of rental or leasing agreements • completing paperwork with the customer and taking payments • showing customers to their vehicle and pointing out any bumps, scrapes or special features • checking mileage and inspecting for damage when vehicles are returned • providing ongoing service and sales support, if you deal with regular business leasing accounts. • Greet customers, complete necessary rental or parking information, disclose rates, terms and conditions of rental and obtain customer signatures while using effective sales techniques to encourage customers to utilize service options. • Receive telephone calls and handle customer-related issues; direct other phone calls to appropriate personnel or take messages. • Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions. • Enter and maintain information in location logs. • Maintain cleanliness of the rental office area and perform associated custodial duties. • Complete Car exchange requests in Computer system. • Perform related responsibilities as assigned or required Skills • Minimum of 2 years of experience in Car Rental or Car Leasing experience. • Ability to use effective sales techniques. • Knowledge and skill in the operation of Car reservation software. (Gateway System) • Ability to demonstrate effective interpersonal and communication skills with customers. • Knowledge of Car Rental or Car Leasing operations. • Good organizational skills. • Ability to present a professional, enthusiastic attitude through effective communication skills to promote a positive impression to customers and employees. • Ability to recognize the opportunity to present upgrades to customers. • Ability to type and perform data entry accurately. • Ability to process all paperwork according to policies and procedures. • Ability to write clearly and concisely. • Ability to understand and follow oral and written directions.
– Source from NaurikiGulf UAEApply for this job.