Contact Centre Champion Telesales – Virgin Mobile UAE

Job Listing No: 9740000

Contact Centre Champion Telesales – Virgin Mobile UAE

Perform health check calls to selected customers. 
Conduct outbound calls for tariff optimization and plan upgrades.
Perform calls for proactive and reactive retention
Support customers who are facing payment issues.
Manage inbound chat queries into sale.
Assist with email communications and re-targeting customers.
Assist in life customers with chat and seek to upsell to different plans.
Answer all customer inquiries in a friendly, professional and efficient way.
Maintain customer services standards by responding to all contacts promptly, remaining courteous and professional at all times.
Provide clear and concise responses to all customer enquiries and complaints and ensures all infor-mation is accurate in response to the customer.
Follow sales scripts (where applicable) and respond empathetically to customers.
Resolve customer complaints end to end.
Refer unresolved queries for further action as necessary by following a pre-defined escalation process.
Respond to customer queries through online channels, e.g. social media, emails, in-app chat
Contribute to overall achievements of required Service Level by maintaining agreed personal targets.
Assist other Virgin Mobile business functions as appropriate.

Job Details

Posted Date:2019-05-16
Job Location:Dubai, United Arab Emirates
Job Role:Customer Service and Call Center
Company Industry:Telecommunications; Sales; Telemarketing

Preferred Candidate

Career Level:Entry Level
Degree:Bachelor’s degree

Apply for this job.




ADVERTISEMENTS



Similar Jobs For "Contact Centre Champion Telesales – Virgin Mobile UAE"



 Jobs by Indeed job search

Customer Service Representative ref-19878

Company: socialdice
Location: Dubai
Act as the first point of contact for all clients and visitors on a daily basis, providing a professional and friendly front of house service and delivering an… To apply for this job vacancy in socialdice you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 11 hours ago

Customer Care Officer

Company:
Location: UAE
The officer will be required to deliver excellent customer service as part of the tawasol Customer Care Centre. Self-motivated and highly results driven. To apply for this job vacancy you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 11 hours ago

Arabic Customer Service Agent

Company: Helpling.ae
Location: Dubai
Passion for contact with the customer & providing solutions. Handling complaints by quickly providing efficient solutions. Sales experience is a plus. To apply for this job vacancy in Helpling.ae you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 1 day ago

PA to the Principal

Company: Nord Anglia Education
Location: Abu Dhabi
Our close-knit, supportive team is honoured to be at the centre of our community, educating over 1700 young people from more than 70 nationalities. To apply for this job vacancy in Nord Anglia Education you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 2 days ago

Demi Chef de Partie (Pastry)

Company: Marriott International, Inc
Location: Dubai
Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. Posting Date Aug 15, 2019. To apply for this job vacancy in Marriott International, Inc you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 2 days ago






Note: This job listing with titled "Contact Centre Champion Telesales – Virgin Mobile UAE" was indexed from different job portals. This job might be expired or closed for accepting CV's so we suggest to browse it from the new jobs menu of this site. Our website is an open community website for assisting job seeker so if you found some broken links or error in our site don't hesitate to contact us to fix the issue. Thank you for using our free services.