Customer Consultant – Servicing (Emirati Only – Friends Provident International Limited

Job Listing No: 9740000

Customer Consultant – Servicing      (Emirati Only – Friends Provident International Limited

Handle incoming enquiries and servicing issues on policy servicing matters
Handle policy servicing transactions – screening of policy servicing requests, follow up on outstanding requirements, prepare endorsement (if any) and notice to policyholders, perform quality check and maintain record of policy servicing transactions.
Service Standard Commitment – assist to achieve the required service standard for policy servicing and claims.
Perform any ad-hoc projects/tasks as assigned.
Ensure regulatory requirements are adhered to (including TCF, DPA and Group Data requirements

Problem investigation
Working towards becoming fully skilled in all Policy Servicing functions

Increase daily productivity in line with career progression whilst also ensuring quality standards are maintained

Perform any ad-hoc projects/tasks as assigned.
Participate in user acceptance testing where applicable.
Problem investigation
Build strong relationships with the sales and relationship consultants
Identify continuous improvement ideas to improve customer/distribution channel experience and process efficiency

 

Job Details

Posted Date:2018-06-13
Job Location:Dubai, United Arab Emirates
Job Role:Customer Service and Call Center
Company Industry:Insurance

Preferred Candidate

Career Level:Mid Career
Nationality:United Arab Emirates
Degree:Diploma

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