Customer Service Clerk

Job Listing No: 9740000

Customer Service Clerk

Dubai – Job Introduction: G4S is currently looking for a Customer Service Clerk for our Cash Services Division. Reporting to the Managing Director, the successful candidate will be the main point of contact for customers’ queries and complaints. Role Responsibility: Liaise with Cash Services department and other G4S staff where necessary to resolve customer complaints. Provide excellent customer service by attending to customers’ needs, responding to their initial query and provide them a confirmation that their query/complaints have been received and will be actioned accordingly. Liaise with the department to investigate about the complaints and resolve customers’ query. Ensure to close the query/complains by responding back to the customer. Ensure that customer is happy with response. If customers are not happy with the answer, continue to investigate and resolve the issue. Maintain a database of all received queries. Produce and maintain weekly and monthly reports on number of quer… – Permanent – Full-time

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