Customer Service Representative

Job Listing No: 9740000

Customer Service Representative

Dubai – Main Duties and Responsibilities: Handle customer inquiries and requests regarding products, orders, and returns with the highest level of professionalism. Work with customers to determine which products best serves their individual needs. Accurately describe FLP product features, capabilities and applications to distributors/customers. Use a variety of systems to respond to distributor/customer requests and resolve issues. Report any and all out-of- line conditions affecting customer satisfaction. Maintains a consistent focus on quality improvement in all areas of work. Offers suggestions, potential solutions, and new ways of doing work to improve customer service and department operations. Accepts new tasks or responsibilities in a positive manner. Demonstrates flexibility and is able to re-prioritize tasks based on changing work demands. Anticipates work and or unscheduled events. Takes responsibility for own and provides support to others … – Permanent – Full-time

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