Customer Service Representative | Hertz – Al Futtaim Group

Job Listing No: 9740000

Customer Service Representative | Hertz – Al Futtaim Group

AutomotiveAl-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business: – Passenger and commercial vehicles sales- Manufacturing agricultural vehicles- Construction equipment sales and service – Used car sales- Rental and leasing HertzHertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world. The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE. Hertz has the largest purpose built rental facility in the Middle East, the largest airport counter in Dubai and the youngest fleet in the market. The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.About the Position
As part of our Hertz CSR Team, you will be responsible to improve overall customer satisfaction by ensuring that the customer is dealt within a pleasant and professional manner by adhering to agree with the Hertz standards concerning vehicle delivery & collection, service & maintenance, end of contracts, exchanges and transfers. You are also expected to ensure that all policies and procedures relating to customer query handling and complaints resolution are strictly adhered in order to meet the expectations of the customers.

You will be part of our Hertz operations based in Dubai, reporting to the Branch Operations Manager. You are also required to assist in preparing reports such as daily vehicle inventory, fleet on replacement,  Firefly emergency roadside assistance, vehicle off hire, vehicle aging and etc. to improve overall efficiency of the department.
About You
You should have at least a minimum of 2 years’ experience in a customer service rolepreferably in an automotive company and holding a diploma or college degree. Candidate is preferred to have a driving license and an Arabic speaker. You should have the ability to build and maintain friendly, warm relationships with customer. You should have excellent communication skills and the ability to use computer applications.

You should also be able to display customer focus with the ability to demonstrate a positive, enthusiastic and friendly attitude while being able to deal with the customers and work in a team.

Job Details

Date Posted:2016-01-22
Job Location:United Arab Emirates
Job Role:Customer Service
Company Industry:Customer Service

Preferred Candidate

Career Level:Mid Career

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