Desktop Support Engineer – Fuschia Oil & Gas in Abu Dhabi
ABOUT CLIENT: A key & challenging position with one of the largest and most complex Natural Gas Processing & Distribution Companies worldwide where the incumbent will be accountable to provide effective and prompt second line technical support to the Company’s HQ end-users. JOB PURPOSE AND SCOPE: • Plans, executes and coordinates the deployment of PCs, Laptops, I Pads, Tablet Devices, Network and Standalone Printers and other IT Client Hardware. • Plans, executes and coordinates the upgrade of Client Operating Systems and Desktop Applications. • Plans and provides IT technical training to end users according to business needs. Administer e-Learning System for extending IT Training to end users. • Plans and coordinates the implementation of all Desktop projects, including managing available budget and IT project resources. • Troubleshoots to resolve IT Client related problems on hardware, operating systems, Desktop Applications. • Participates in the development of End-user hardware acquisition plans. • Participates in IT Projects for the installation and upgrade of IT Business Software and Engineering Applications following standard procedure. • Participates in the testing of the Contingency and Disaster Recovery activities to maintain service levels and ensure the continuous operation of the information services. • Manages and coordinates with contractors and IT Vendors for technical support, if necessary. • Documents all procedures according to technical standards for Desktop support functions.
QUALIFICATION AND EXPERIENCE REQUIRED: • Bachelor degree in Computer Science. Information Systems or equivalent Professional Qualification. • 6 or more years of relevant experience in all fields of computer industry including PCs, workstations, office automation, networking and software of which 4 years’ experience in a similar IT setup within a large industrial organization, preferably in the Oil and Gas industry. • Experience working as liaison to IT and business to gather requirements for technology solutions. • Proficiency in one or more systems; windows, network, or telephony systems highly desired. • Proficiency in providing technical design and support for designated infrastructure technologies. – Source from NaurikiGulf UAEApply for this job.