Field Service Engineer – Michael Page International (UAE) Limited
My client, one of the largest Electronics Display Businesses internationally, is looking to recruit a Field Service Engineer for its operations based in UAE looking after Middle East/West Asia/Africa region. Field Service Engineer will provide technical services such as maintenance, training, and production for these display products.
My client in a multinational organization and worldwide leader in the large electronic display industry. The company designs, manufactures, sells, and services a variety of display products in three primary markets: sports, commercial, and transportation.
The role of Field Service Engineer will include, but not limited to the following:
– Technical Service
– Gain knowledge about products and processes.- Provide installation support and perform maintenance for displays, sound systems, and control equipment. May include on-call and event support responsibilities.- Provide phone, remote and on-site support for the maintenance and troubleshooting of product.- Work with Sales, Project Managers, service staff, customers and other personnel to solve technical issues.- Plan and prioritize customer requests and scheduled work.- Appropriately document all services performed: service logs, work logs, inventory and shipping documents.- Travel via ground or air to customer sites within the area. Potentially travel out of area for installations and/or training.
– Installation Support
– Assist with field product installations.- Provide on-site technical support, which may include terminating fiber, field repair, testing and system level troubleshooting.- Provide basic operator and maintenance training.- Follow the procedures outlined in the Installation Supervisor’s Guide.
– Relay customer feedback on product performance and features to Customer Service and Engineering, including detailed site reports on installation and service work.- Train service partners.- Conduct product demonstrations.- Take key role in service relationship with customers.
For the role of Field Service Engineer the ideal candidate must have the following :
– Bachelor’s degree in Electronic Engineering Technology, Electromechanical Engineering or related field is required.- Two or more years of experience in audio visual systems or installation is Must.- Available to work evenings and/or weekends to support facility event schedules or to take direct customer calls.- Must be willing to travel outside of the U.A.E. The majority of the travel will be throughout the Middle East, West/Central Asia and Africa. Occasional travel will also be required to locations such as the United States and Europe. Travel will be approximately 30% of the time.- Must have good written/verbal communication skills in English. A language skill in Arabic, Russian or French is strongly desired.
|Job Location:||Dubai, United Arab Emirates|
|Career Level:||Mid Career|