Fulfillment Officer

Job Listing No: 9740000

Fulfillment Officer

Job Purpose
Support and execute CBD Digital Channel field and in-office activities and meet targeted turnaround Time, work within approved policies and procedures, to support the accomplishment of Fulfillment team objectives and KPIs, perform all field and in-office requests and tasks as per directions of fulfillment manager, represent CBD in professional manner and ensure smooth work flow with full compliance to risk and AML policies. Promote CBD products and services and onboard the customers to mobile app.

About the Job
1. Deliver acquisition goal on quality
2. Execute fulfillment team related processes, policies and procedures as well to ensure effective interaction with HO department, branches and direct communication with CBD Direct Channels customers to achieve effectiveness in department’s objectives
3. Execute fulfilment unit outdoor functions and other daily tasks within assigned processes and procedures to deliver day to day unit business in timely and highly quality manner.
4. Meet customers, obtain signatures on applications, collect original documents and take copies of identification documents
5. Submitting all completed files including original singed applications and documents to Fulfilment Manager
6. Handle and resolve related complaints from customers and escalate when required
7. Guide customer through the mobile application registration process and help activate the products
8. Knowledgably make customer aware of all CBD products, services and their benefits

Knowledge & Experience
· 3 – 5 years’ experience in customer service preferably within retail industry
· Holding UAE driving license
· Computer literate
· Willing to consider candidates from IT, hospitality and banking industry, health industry

Job Details

Date Posted:2017-02-23
Job Location:Dubai, United Arab Emirates
Job Role:Customer Service and Call Center
Company Industry:Banking

Preferred Candidate

Career Level:Entry Level

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