Greeter – Aqua – Rosewood Hotels and Resorts in Abu Dhabi
OVERVIEW/BASIC FUNCTION: Courteously greet and escort guests to tables and assist in seating, ensuring hotel\\’s standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation book. Assist in monitoring the guests\\’ needs and all phases of the operation. Assume total responsibility when Manager is not present. RESPONSIBILITIES: • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. • Ensure that standards are maintained at a superior level on a daily basis. • Maintain complete knowledge of: Scheduled daily activities and in-house groups. Daily housecount. Hotel extension numbers. Beeper number/radios carried by hotel personnel. Hours of operation of each outlet, ambiance, menu selections and price range. Features and services provided by the hotel. • Maintain complete knowledge of all menu items, specials, 86\\’d items, liquor brands, beers and non-alcoholic selections available in the restaurant. • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. • Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code of the restaurant.
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