Guest Relation Manager – Apt Resources in Dubai
Vacancy Number: 884 Description: Our client, a reputed 4 star deluxe property with all-suite features based at the buzzing business district of Dubai is in the lookout for exceptional hoteliers to join their dynamic team. This property requires well experienced hoteliers that manage their multimillion dollar business and take the lead on hospitality segment throughout the region. Location: Dubai Industry: Hospitality / Tourism / Recreative Staff Level: Middle Management Education requirement: Degree Holder Industry experience required: 5 years Experience in the same role: 3 years Salary: AED 5500 plus other hotel standard benefits.
Details: A Guest Relation Manager ensures that all guests will be provided an optimum service to ensure a memorable and genuine experience. Responsibilities include: Ensure and provide flawless, upscale, professional and high class guest service experiences Analyze customer feedback and provide strategic direction to continuously improve overall rating Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests’ requirements and inquires Actively listen and resolve guests’ complaints Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc) Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery Promote all amenities, conveniences and programs offered Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to Appraise team’s performance and produce reports Examine activities logbook, assign tasks appropriately and implement control schedule daily – Source from NaurikiGulf UAEApply for this job.