IT Helpdesk Agent – Diyar United Company

Job Listing No: 9740000

IT Helpdesk Agent – Diyar United Company

A. Accountabilities & Responsibilities :

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk tickets assigned and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Assist with onboarding of new users
• Report issues to the Service Desk for escalation
• Responsible for Help-desk support/Dealing with various Customer issues
• Track of Service Tickets on Service Desk
• Responsible for Operating on Active Directory
• Maintain various databases of the IT/Communication Department
• Basic trouble-shooting of IT/Communication issues on & off – sites
• Responsible for maintenance of Documentation of IT/Communications Department 

B. Qualifications:

• Excellent experience in using remote desktop utilities in troubleshooting and resolving users’ problems
• Excellent experience in diagnosing and solving computer related problems (hardware, software, applications)
• Excellent experience in installing, supporting and troubleshooting Windows Microsoft Office latest releases
• Excellent client configuration of networking and Microsoft Outlook
• Experience in remote control tools

C. Education / Qualifications:

• Any IT /Computer/Technology Bachelor’s Degree Graduate

D. Experience:

• Minimum 2 years of IT support experience

E. Certifications:

• A+, ITIL, Network+ and Microsoft Windows 10 active certifications (passed the exam)/Microsoft office and Cisco certification are preferred

Job Details

Posted Date:2019-05-13
Job Location:Dubai, United Arab Emirates
Job Role:Information Technology
Company Industry:Information Technology
Monthly Salary:US $1,500

Preferred Candidate

Career Level:Entry Level
Nationality:United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree:Bachelor’s degree

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