IT Support Staff

Job Listing No: 9740000

IT Support Staff

Location: Philippines
Job Category: Marketing / Internet
Ref #: I–87656
PostedOn: 2/21/2018
Job Description: IT technical support is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but you’ll generally need to:

* install and configure computer hardware operating systems and applications
* monitor and maintain computer, network and CCTV systems
* talk staff or clients through a series of actions, either face–to–face or over the phone, to help set up systems or resolve issues
* troubleshoot system and network problems, diagnosing and solving hardware or software faults
* replace parts as required
* provide support, including procedural documentation and relevant reports
* follow diagrams and written instructions to repair a fault or set up a system
* support the roll–out of new applications
* set up new users’ accounts and profiles and deal with password issues
* respond within agreed time limits to call–outs
* work continuously on a task until completion (or referral to third parties, if appropriate)
* Prioritize and manage many open cases at one time
* test and evaluate new technology
* conduct electrical safety checks on computer equipment.

Requirements:

* At least 2 years+ experience as a help desk technician support or relevant field
* Tech savvy with working knowledge of office automation products, databases, and remote control
* Good understanding of computer systems, mobile devices, and other tech products
* Ability to diagnose and resolve basic technical issues
* Proficiency in English
* Excellent communication skills
* Customer–oriented and cool–tempered
* BSc/BA in IT, Computer Science or relevant field
Experience: 1 – 5 Years
Education: Bachelors Degree
Responsibilities: IT technical support is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but you’ll generally need to:

* install and configure computer hardware operating systems and applications
* monitor and maintain computer, network and CCTV systems
* talk staff or clients through a series of actions, either face–to–face or over the phone, to help set up systems or resolve issues
* troubleshoot system and network problems, diagnosing and solving hardware or software faults
* replace parts as required
* provide support, including procedural documentation and relevant reports
* follow diagrams and written instructions to repair a fault or set up a system
* support the roll–out of new applications
* set up new users’ accounts and profiles and deal with password issues
* respond within agreed time limits to call–outs
* work continuously on a task until completion (or referral to third parties, if appropriate)
* Prioritize and manage many open cases at one time
* test and evaluate new technology

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