IT Technician

Job Listing No: 9740000

IT Technician

– installing and configuring computer hardware operating systems and applications;
– monitoring and maintaining computer systems and networks;
– talking staff  through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
– troubleshooting system and network problems and diagnosing and solving hardware or software faults;
– replacing parts as required;
– providing support, including procedural documentation and relevant reports;
– following diagrams and written instructions to repair a fault or set up a system;
– supporting the roll-out of new applications;
– setting up new users’ accounts and profiles and dealing with password issues;
– responding within agreed time limits to call-outs;
– working continuously on a task until completion (or referral to third parties, if appropriate);
– prioritising and managing many open cases at one time;
– rapidly establishing a good working relationship with employees and other professionals, such as software developers;
testing and evaluating new technology;
conducting electrical safety checks on computer equipment.
– Ensure that all software runs with no output errors, no response time problems and according to specifications
– Solve technical or operational problems as reported by the users
– Keep accurate inventory and record of all hardware, software and manuals purchased by the hotel
– Act as the primary contact for all outside agents in all computer technology related matters
– Coordinate the installation of all new applications required and recommended
– Ensure that for all 24-hour systems assistance should be provided within no time
– Maintain forms, supplies and spare parts inventory for all computer system related items
– Ensure that proper on-site and off-site back ups are kept for all applications used in the company
– Ensure that system access for all end users is clearly communicated and maintain proper records
– Be updated with all the technical aspects of the company computer systems in terms of hardware and software

Job Details

Date Posted:2016-06-16
Job Location:Dubai, United Arab Emirates
Job Role:Technology/IT
Company Industry:Hospitality/Tourism/Travel

Preferred Candidate

Career Level:Mid Career
Degree:Bachelor’s degree

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