Junior IT Technician | Techserve | Al Futtaim Electronics – Al Futtaim Group
AutomotiveAl-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business: – Passenger and commercial vehicles sales- Manufacturing agricultural vehicles- Construction equipment sales and service – Used car sales- Rental and leasing TechserveAt Techserve, we provide complete solutions to all electronics, home appliances, office automation, computing and networking needs. Backed by a team of trained and experienced service technicians and engineers, with fully equipped workshops occupying in excess of 33,000 sq ft, and a well stocked inventory over 40,000 different line items of spares, consumables and accessories, Techserve is conveniently located to cover all the major Emirates in the UAE. At Techserve, we believe in the philosophy of continual improvement and quality service. We strive to enhance our processes and services, utilising tools such as key performance indicators including TAT, CSI, productivity and CR, month after month to achieve maximum customer satisfaction. About the role
As a Junior IT Technician you will be responsible for trouble shooting and repair of laptops, mobiles and IT peripherals at retail environment. Attend customers at retail counter and resolve the soft complaints reported by customer for their IT/tablets/mobile phones. Trouble shooting and repair of printers. To claim and maintain warranty records and evaluate new products technically.
Your role will be based in Dubai. You will report into the Service Manager.
Al Futtaim boasts of a supportive work environment, where all employees support each other in helping achieve & exceed division goals. In turn Al Futtaim is committed to developing employees through its learning and development programmes and internal opportunities.
About the person
To be considered for this exciting role, you should have minimum 3 years experience in a similar role. This experience should be within a reputed electronics distribution company in the GCC. Good understanding of IT Hardware and good knowledge of (or willingness to quickly learn) the brands/product ranges of Al Futtaim Electronics.
Along with previous experience you must have minimum degree level education. Preferably graduate qualification in IT.
You must have knowledge and understanding of industry trends and technical innovations and their impact on managing customer business requirements. Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest products/technology. An excellent customer service attitude and the ability to interact with customers in a professional manner are required.
|Job Location:||Dubai, United Arab Emirates|
|Company Industry:||Information Technology|
|Career Level:||Mid Career|