Manager Technical Services (Enterprise Segment) – HSF

Job Listing No: 9740000

Manager Technical Services (Enterprise Segment) – HSF

Position Overview:
The Manager of Technical & Training Services is responsible for the technical support and training functions for the Security & Fire Products business leading the Enterprise Segment team.
This position is responsible for supervising customer support requests, trouble tickets, project support and requests for assistance by the pre-sales team, in addition to that he/she needs to coordinate training requests for his team with the training coordinator and other technical team leaders.
The Manager of Technical and Training Services assists and ensures timely and successful completion of tasks and projects that are assigned to his/her teams. This position oversees teams of Field Engineers, System Engineers, and Lab staff.
Responsibilities:
This role includes working closely with Pre-Sales team to support with requests for deep product knowledge on software or hardware solutions for security & fire systems, and the implementation of these solutions. Also, included is the requirement to provide input of the Middle East region’s Product development, System Engineering, and Quality Control input into the respective Centers of Excellence.
The work is analytical and problem solving in nature, and is performed with a high degree of independence. The quality of work must be high, as an error could have a direct negative impact on Partner relationships, fiscal, and / or administrative decision-making. Work is performed under minimal supervision and is reviewed by the C&PS through metrics and solid MOS.
The Manager of Technical & Training Services needs to setup HSF partners as Level 1 tech support through training and re-certifications. He/she shall be the level 2 support through his/her team. While a high level coordination is expected with HSF engineering and PMM teams in order to ensure level 3 support in a timely manner. All of the above should be handled with the highest degree of customer centricity through timely response and communication while maintaining and improving robust internal processes.

Job Details

Date Posted:2016-07-28
Job Location:Dubai, United Arab Emirates
Job Role:Engineering
Company Industry:Engineering

Preferred Candidate

Career Level:Management

Apply Now

Jobs in UAE
Engineering Jobs in UAE

Search All Jobs

Apply for this job.




ADVERTISEMENTS



Similar Jobs For "Manager Technical Services (Enterprise Segment) – HSF"



 Jobs by Indeed job search

IT Channel Sales Manager Middle East and Africa

Company: Vertiv Co.
Location: Dubai
IT Channel Sales Manager Middle East and Africa Requisition ID: (1800001704) Primary Location: United Arab Emirates-Dubai Job Function: Sales Job Posting:... To apply for this job vacancy in Vertiv Co. you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 3 hours ago

Technical Expert (TE) for Data Intelligence

Company: Hitachi Vantara
Location: Dubai
Technical Expert Manager (TEM). The Technical Expert (TE) role is a highly skilled, technical sales professional responsible for providing design expertise on... To apply for this job vacancy in Hitachi Vantara you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 3 hours ago

IT Business Relationship Manager- Chalhoub Group

Company: Chalhoub Group
Location: UAE
Provide leadership and technical guidance to Business Analysts direct reports. Works with other Chalhoub IT Relationship Managers to identify common activities... To apply for this job vacancy in Chalhoub Group you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 4 hours ago

Key Project Manager E&I (Bahrain)

Company: HILTI
Location: UAE
Key Project Manager E&I (Bahrain). As the Key Project Manager you’ll find yourself working closely with different teams to realize project potentials to achieve... To apply for this job vacancy in HILTI you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 2 hours ago

Lead Contract Engineer

Company: Wood
Location: Abu Dhabi
Manages all contracting activities from ITT preparation and issuance, tender clarifications, technical / commercial bid evaluation and contract award.... To apply for this job vacancy in Wood you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 4 hours ago






Note: This job listing with titled "Manager Technical Services (Enterprise Segment) – HSF" was indexed from different job portals. This job might be expired or closed for accepting CV's so we suggest to browse it from the new jobs menu of this site. Our website is an open community website for assisting job seeker so if you found some broken links or error in our site don't hesitate to contact us to fix the issue. Thank you for using our free services.