Network support (DSL, MPLS, Wifi, Wimax etc) for UAE – S2 Infotech Pvt Ltd in Abu Dhabi , Dubai
DUTIES AND RESPONSIBILITIES ? To keep up to date with technological changes in the ICT industry, and to develop new skills in response to these, and in accordance with the Organisation’s ICT strategy ? To provide advice to customers regarding relevant PC, peripherals and Networking technology, leading to the specification and ordering of solutions ? To provide documentation of procedures for the installation and support of desktop systems, applications, and associated equipment ? To work with the concerned team/staff in developing, implementing and maintaining best practice in delivery of ICT services, and reflecting these as appropriate in Organization policies and procedures for ICT ? Responsible for the quality reviews of the installations ? Identify root cause of the incidents and recommend solutions for the same ? To analyze repeated dockets and visit at concerned customer premises to permanent fix the issues ? To advise solution to customer if found customer network issues. ? Responsible to supervise multiple technicians on the field in various areas across assigned area/region ? Focus on coaching the technicians and providing them proper guidance to achieve high level of efficiency and effectiveness ? Collect feedback from the customers and provide necessary escalations ? Provide field technicians on the job training and mentor them while at the customer premise as a role model and demonstrate customer centric behavior to gain the customer loyalty. ? Ability to have access to the required systems, reports and tools and being able to follow up and manage any defects of improvements ? Coordinate with CTSC-L2 Issues unresolved through CTSC first level which require advanced resolution and support. ? Support the Field technicians and in troubleshooting the issues. ? Align technician on network outages and system downtime which could interfere with their daily task in order to identify the suitable work around and sets the correct customer expectation. ? Support, advise and train the field technician in complex issues which required advanced level of expertise and coordination to complete and close the work order ? Monitor the technicians behavior and punctuality to guarantee Etisalat professional image at customer premises
Desired Profile • Bachelor’s degree in Engineering/Telecommunication, Electrical, Electronics or Computer, advanced degree or equivalent work experience preferable. • Cisco and Microsoft certified. • Knowledge of CPEs products and operation • Desirable to be involved in Telecom Operations or field service management roles. • Ability to prepare reports defining project progress, problems and solutions. Key Skills • critical thinking and problem solving skills • planning and organizing • decision-making • communication skills • influencing and leading • delegation • team work • negotiation • conflict management • adaptability • stress tolerance Technologies to be known are: • Digital Subscriber Line (DSL) • Giga Passive Optical Network (GPON) • Wireless Fidelity (WiFi) • Worldwide Interoperability for Microwave Access (WiMAX) • Multiprotocol Label Switching (MPLS) • Metro or Carrier Ethernet • PABX & IP-Phone • IP-TV Technology • Current Computer H/W & S/W Solutions0 – Source from NaurikiGulf UAEApply for this job.