Operations Officer – Operations (Non Financial Unit) – RAKBANK

Job Listing No: 9740000

Operations Officer – Operations (Non Financial Unit) – RAKBANK

To authorise customer requests whilst ensuring delivery of quality service to internal and external customers, by adhering to TAT, SLA & internal (Operating Procedures) and external (Central Bank) guidelines laid down.

Accountabilities

• Check and authorize all operational tasks assigned as per the desk duties/ operating procedures, ensuring all activities are completed within timescales and with a high degree of accuracy.

• Ensure that control mechanisms are followed, daily reports are verified and all periodical returns assigned are prepared, verified and dispatched within scheduled time.

• Ensure no operational losses happen due to errors or lapse in laid down controls and highlight any discrepancies that may lead to risk or financial loss to assistant manager.

• Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements

• Ensure staff reporting meets service standards as per Service Level Agreements or cut-off times mentioned in operating procedures.

• Be proactive in a wide range of customer enquiries and issues, resolving these or escalating as appropriate.

• Assist assistant manager (team leader) in ensuring that individuals under supervision have appropriate levels of competency and skills in order to effectively carry out their roles.

• Maintain awareness of the department’s Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption

• Perform any other duties or tasks as required or instructed by assistant manager.

Job Details

Date Posted:2016-11-15
Job Location:Ras Al Khaimah, United Arab Emirates
Job Role:Other
Company Industry:Banking

Preferred Candidate

Career Level:Management

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