Plan Sponsor Liaison

Job Listing No: 9740000

Plan Sponsor Liaison

Aetna – Dubai – Attend/ participate in Sales meetings Acts as a single-point-of-contact for escalated member-specific issues and/or broader plan administration matters Develops and implements a customer service account management plan for each account Support installation of new and existing accounts for the site by attending implementation planning/process meetings Participate in prospect calls and help with response to RFPs. Provide weekly updates on new & potential WKAB business Coordinate and participate in site visits Customer visits (at their location) Proactively identify and surface customer and plan issues for resolution while acting as a liaison to communicate workflow results, ideas and solutions. Proactively resolve issues with account executives, sales representatives, installation managers and the claims office as appropriate. Manage escalated customer issues Project lead for transition business in and out of service center Attend and act as… – Permanent – Part-time

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