Reservation Agent

Job Listing No: 9740000

Reservation Agent

United Arab Emirates – To complete the team of our reservations department, we are looking for a Reservations Agent. He/she will be responsible for dealing with guest requests to make a booking at our hotel. In detail this means:• Greets guests over the phone in a friendly, courteous manner Records reservation information accurately; Identifies commissionable reservations and secures required information Records and processes deposit information Identifies and records special billing instructions; Files all reservations in a systematic order for easy referral Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms Check CRS reservations and OXI messages Records requests for special accommodations and suites Uses up-selling techniques Utilizes guest history files for personalized service at the hotel Maximizes customer satisfaction and hotel revenue by promoting other services and facilities to guests (Visa, Airport transfers, Marhaba services… – Permanent – Full-time

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