Senior Customer Experience Manager

Job Listing No: 9740000

Senior Customer Experience Manager

Dubai – The Company: My client is one of the leading consultancies globally, and they are looking for a Customer Experience Senior Manager. The Role: In this role you will be responsible for: Customer centric design methodologies Managing and running workshops with clients on Customer journey mapping, empathy maps, identifying Moments of Truth and Pain Points Experienced in working with Agile teams Analysing the entire customer journey across multiple channels and across internal departments Skills To be successful in this role you will: Be an experienced professional with over 10 years in customer centric roles, customer relationship management, customer experience, product / service designed using customer centric methods Have experience developing “Go-To-Market” strategies across diverse markets Responsible to launching new products and services to the market Defining and implementing strategy, processes and roles for optimal effect Extensive exp… – Permanent – Full-time

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