Senior Mall Manager – Black & Grey HR
-Managing overall mall operations’ by effectively developing plans and budgets and monitoring its performance.
-Maintaining mall policies & procedures and ensuring compliance by all stakeholders linked to part of the mall.
-Taking accountability of mall’s financial transactions covering accounts receivables, payables and liquidity.
-Planning mall’s budget, control costs and perform budgeted vs. actual cost analysis for improvements.
-Ensuring management of HR needs, hiring, evaluations and appraisals, work schedules and time management is carried out under the light of client’s standard HR policies and procedures.
-Ensuring all aspects of tenant relationship are carried out smoothly, covering actual handing over of the retail space to the tenant, fit-out project support, regular inspections for the safety checks, quick response to tenants’ requests, complaints and requirements.
-Ensuring adherence with functional standards and schedules by all soft services related staff covering, security, housekeeping, landscaping, ambience, etc.
-Ensuring proper planning of traffic, security, housekeeping, and parking arrangements for promotional events.
-Ensuring strict compliance with health, safety and environment standards (HSE) to avoid any incidents and regulatory violations.
-Developing and overseeing performance of AMCs with the services’ / materials’ suppliers.
-Overseeing purchase of capital equipment as per the mall’s requirement.
-Ensuring implementation and continuous improvements in staff’s services standards
– Ensuring ERT (Emergency Response Team) remains prepared and efficient in handling emergencies and crisis situations.
-Planning events and ensuring their success through optimum level of security, HSE, housekeeping and other related processes, as per the established guidelines.
-Coordination with local and government authorities in the best interest of the mall.
-Ensuring compliance with the mall’s standards and rules by the tenants, as stated in the ‘Mall’s Rules Book’ and timely communication of any changes in the rules.
-Ensuring setup of mall’s comprehensive and well prepared marketing strategy, budget and calendars for the mall by the assigned personnel of client’s Marketing Department.
-Ensuring mall’s marketing activities’ planning, ideas formation is carried out in coordination with tenants.
–Ensuring finest service levels for customer are practiced by the customer services team under the light of defined customer services procedures.
-Ensuring mall operations avoid fronting any delays due to unavailability of services or materials, falling under the responsibility of client’s procurement function.
|Job Location:||Dubai, United Arab Emirates|
|Company Industry:||Human Resources|