Senior Network Support Engineer

Job Listing No: 9740000

Senior Network Support Engineer

Dubai – As a Support Engineer you will be a member of our Global Customer Support team, operating from Amsterdam, Dubai and Singapore. This department is responsible for all incident management activities. Our Support Engineers therefore take full ownership of a pending technical issue until resolved Your primary tasks and responsibilities will be to: – Resolve Level 2 technical issues involving clients’ network connections by analyzing / troubleshooting the incident and proactively coordinating the repair process with third party providers / suppliers; – Manage the channel-partner relation by means of proactive communication throughout the entire resolution process so that the client experiences the problem as fully and adequately resolved – Perform technical acceptance testing on newly provisioned services to ensure quality of delivery in accordance to our standards; – Administrate the process of technical support accurately and share findings with colleagues; – Participate in proj… – Permanent – Full-time

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