Service Advisor | Al Futtaim Trading Enterprises | Al Ain – Al Futtaim Group
AutomotiveAl-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business: – Passenger and commercial vehicles sales- Manufacturing agricultural vehicles- Construction equipment sales and service – Used car sales- Rental and leasing Trading EnterprisesEstablished in 1971, Trading Enterprises owns the sole distribution rights for Volvo, Chrysler, Jeep, Dodge, RAM and SRT vehicles. Recently, Trading Enterprises has added two high end luxury sports brands, Fisker and Lotus, to its portfolio. Competing in the UAE’s Japanese, American and European automotive marketplace, the company is supported by a network of modern showrooms, workshops and parts outlets across the UAE, with sales and after sales operations existing in all seven Emirates. About the Position
We are currently looking for technically competent & performance driven Service Advisor to work within our TE Service Team in Al Ain. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.
As part of our Service team, you will be responsible for receiving customer vehicles for service and repair jobs and raising repair orders on our internal system. You will greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
You will be assigned in a busy workshop environment where you will also be required to regularly follow-up with workshop controllers and technicians on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed timeframe.
The ideal candidate for this role should possess a good general level of education and should have at least a minimum of 3 years recent experience in an automotive dealership. You should have the ability to provide established standards of Customer Service through diagnostic ability and assessment of repairs/maintenance.
You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence.
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.
|Job Location:||United Arab Emirates|
|Job Role:||Customer Service|
|Career Level:||Mid Career|