SME Relationship Manager – International Bank

Job Listing No: 9740000

SME Relationship Manager – International Bank

Madison Pearl – Dubai – Responsibilities: Provide inputs to the Head of Sales and Relationship Management in developing and implementing strategies and plans to achieve all volume, revenue, and profit targets for the SME segment Responsive to the needs of the customer base and lead the customer focus initiative in the entire department. Act as the single point of contact for servicing all needs/ queries pertaining to the referenced customers (Highly revenue client, Client with growth potential, Client with sophisticated product need). Ensure customer complaints are handled/ resolved in the most expeditious manner. Provide inputs to the Head of Sales and Relationship Management in the preparation of Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time which will also help increase external customer satisfaction. Build and maintain strong and effective relationships Qualifications & Desired Skills: Must be a native English speaker or a native Arab… – Permanent – Full-time

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