Store Manager – Al Mana

Job Listing No: 9740000

Store Manager – Al Mana

Main responsibilities:
• Responsible for achievement of all store KPI targets to allow improved efficiencies, operational effectiveness and achieve financial objectives
• Reduce stock loss and maintain costs control throughout the store(s)
• Lead the sales team in order to achieve store operational and financial goals
• Encourage, propose, and implement strategies and plans for achieving store targets and driving sales
• Ensure that sales advisors are securing and closing sales effectively and quickly providing relevant training when needed
• Ensure that promotions and displays are set up correctly by the visual merchandising team
• Review transactions for discrepancies and ensure cash register balances are accurate, seeking to resolve any issues for discrepancies in line with Company policy.
• Meet financial objectives by preparing and reviewing store budgets, expenditures and variances
• Solve critical concerns raised by customers to ensure complete customer satisfaction and communicating these with staff if required to avoid repetition
• Maintain close and consistent relations with customers for the purpose of customer satisfaction and aiding in retention
• Ensure all staff and managers follow Meet, Greet and Direct customers as and when required portraying and upholding the Company culture
• Ensure staff proactively resolve customers queries/complaints in a timely manner to avoid any customer complaints
• Ensure customer feedback is obtained to improve or provide new ideas for store operations
• Offer quality customer service to all customers and ensure this is replicated throughout the store
• Ensure that supervisors and the sales team take a proactive approach to sales offering assistance to customers
• Help customers with any queries they may have surrounding the brand or products
• Ensure implementation and adherence to store and company operational other policies and procedures. Report issues to the General Manager as and when required.
• Liaise with the General Manager and supporting teams in relation to non-commercial aspects such as administrative and operational challenges including stock control, supplier relations etc.
• Prepare management information reports to ensure relevant information is provided as support for operational decision-making processes
• Control and manages stock alongside the Merchandising and Stock Control team, communicating any relevant information to them to act on
• Ensure timely receipt and display of allocated stock to ensure store is up to date and has a positive stock mix available for customers
• Ensure all measures are taken to control shrinkage issues working alongside the store staff to accomplish and maintain
• Improve efficiencies and leadership within the store through identifying key areas of development for staff
• Create a network pool to aid in leading practice of store operations and sharing knowledge, which can be applied to the store or suggested for other store operations
• Manage team performance on a daily basis and participate in management reviews
• Responsible for development throughout the store by providing opportunities for exchanges, with the aim of improving store functionality and efficiencies
Reporting to: General Manager

Job Details

Date Posted:2017-08-23
Job Location:Dubai, United Arab Emirates
Job Role:Management
Company Industry:Retail/Wholesale

Preferred Candidate

Career Level:Mid Career
Degree:Bachelor’s degree

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