Success Manager – Manpower Middle East LLC
An exciting opportunity for a Success Manager with the fastest growing consumer and enterprise tech companies in the region. My client, an online group who own 2 of UAE’s leading property portals and the number 1 Real Estate CRM in the UAE. The team is made up of technology experts, graphic designers, creative solution architects, talented marketing and sales professionals and a world-class support team. The Customer Success Manager role is critical to the long term success of our customers and our company. As a Customer Success Manager you will lead a team to ensure that our new and existing customers are supremely successful with and delighted by our real estate web products. You will be responsible for effectively onboarding new accounts onto our services, spur usage in the early stages and ongoing, and build world-class customer satisfaction. You will work with our accounts proactively to drive adoption, as well as act as the voice of your customers internally.An excellent communicator and teacher, creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies stay and grow with us. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth and then communicating that product to the users. If you love working with customers and have thrived in a role like this before, then we want to talk to you!RESPONSIBILITIESManage all post-sales activity for our customers through strong relationship-building, product knowledge, training, planning and executionMaintain a deep understanding of the product and speak with customers about the most relevant featuresfunctionality for their specific business needsConduct on-boarding and refresher trainings for new and existing customersEnsure that a plan is in place with each customer for deployment, change management and adoption programs Increase customer retention by conducting regular check-in calls for tactical items, and perform quarterly health checks for strategic reviewsTrack accounts to identify churn risk and work proactively to eliminate that risk Partner with Sales and Marketing to develop a plan for making our products a part of each customer’s core businessWork closely with Product and Engineering on identification and tracking of enhancement requests and bugs Function as the voice of the customer and provide internal feedback on how we can better serve our customers – source from Gulf News Jobs Dubai UAEApply for this job.