System Engineer – Client of Five Continents in Abu Dhabi
1. Basic Function and Scope: Provides work direction to Suppliersâ€™ Engineers in the execution of contracted jobs on PCs, peripherals and structured cabling. Provides technical support for physical installation and maintenance of computer hardware including, personal computers, network equipment, terminals, printers and plotters. Evaluates and prepares recommendation on PCs and peripherals. Prepares PCs with required hardware, software configuration, installs/updates client software on all user PCs. Being field engineer in regular contact with users, assists them in resolving PC related software problems. Administers hardware maintenance agreements with suppliers and evaluates performance against the agreements. 2. Task , Duties and Accountabilities: – Installs computer hardware and data communication equipment both in Head Office and Shah Field, in accordance with defined procedures. This may be as part of a large project such as the installation of the corporate network or one off activities such as installing a new PC. – Troubleshoots all peripheral, PC, network and data communication hardware. Resolve problems and co-ordinates with suppliers for problem resolution whenever needed. – Supervises the activities of Suppliersâ€™ Engineers and Contracted staff involved in the installation, commissioning, and maintenance of the Fibre Optic backbone for Companyâ€™s Network and other hardware related peripherals. – Administers all hardware maintenance contracts and ensures services are provided as per the terms and conditions of the Contract. Evaluates performance and advises Management on inclusion/removal of hardware from the Contracts. – Participates in the design and implementation of structured cabling systems for COMAPNYâ€™S offices in Abu Dhabi and on Shah Field. – Supervises the preparation of site and equipment layout plan for all new hardware and upgrades in computer suite. Carries out site verification and ensures that all environmental and power specifications are met as per recommendations of manufacturers. – Provides work direction and guidance to Administration Service contracted personnel providing environmental requirements such as power specification, cooling, space requirements and security systems. – Co-ordinates with Administration Services to meet any cabling requirements for new network connections and with Telecom. Engineer and ETISALAT call out Engineers in fixing problems to WAN links. – Responds to Help Desk requests to identify and resolve hardware/network problems. – Receives and studies requests for movement of hardware to assess feasibility and advise on installation requirements – Evaluates and prepares technical recommendation on PCs and peripherals (e.g. terminals, printers, CD-ROM drives, plotters, scanners), UTP Cables, Fibre Optic Cables, and other hardware requirements. – Prepares purchase requests for all user hardware (PCs, terminals, printers, plotters etc.,) and data networking equipment (multiplexers, line drivers, modems, connectors), outlining their specifications and required options. Carries out acceptance test, checks standards and performance during commissioning. – Prepares PCs with the required hardware and software configuration before dispatching to users. Implements all hardware upgrades and software updates when released. Arranges data cables according to communication interface required. – Installs/updates client software on all user PCs in accordance with procedures developed by Systems and Network Engineers. – Prepares detailed plan for preventive maintenance schedules related to main frames in co-ordination with Computer Operations and Systems Support. Provides work direction to supplierâ€™s technical personnel during execution. Checks completion of work and signs off the work request. – Schedules and implements installation, repair, relocation work to be undertaken during biweekly visits to Shah Field. (Peripherals and several pieces of networking equipm
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