Technical Service Manager

Job Listing No: 9740000

Technical Service Manager

A reputable Automotive company is currently recruiting for a Technical Service Manager. You will be reporting to the Group After Sales Director
MAIN GOALS AND OBJECTIVES
• Ensure technical support to the dealer network to reduce repeat repair and to increase customer satisfaction
• Ensure reliable and precise technical field monitoring to increase product quality
• Ensure the Service and Maintenance Packages are implemented and managed lean and efficient
• Ensure compliant and reliable Workshop tests for both brands
• Implement reliable Body Shop Processes in the region with qualified teams in the body shops
MAIN RESPONSIBILITIES
• To manage the Technical Service in accordance with policies and procedures to contribute and achieve growth objectives, profitability and excellence in customer service.
• Represent the technical Service towards the headquarter and the dealer network
• Propose and agree a service strategy with the Group After Sales director
• Ensure fast and competent technical support to the After Sales network for all cars (incl. protect models and new technologies).
• Ensure professional and correct requests and effective handling of systems from the dealer network to technical support
• Ensure accurate field monitoring and a reliable escalation process to the factory
• Ensure effective handling of product recall campaigns
• Ensure all necessary special tools are available and in use in the region
• Set up Service and Maintenance Packages according to the requirement of the brands and implement a lean validation process for the claims
• Implement reliable processes in the body shops and increase the training level of the body shop staff.
• Implement a clear and lean reporting for all teams of the Technical Service
• Manage the Technical Service Budget
• Conducting yearly appraisal for the staff in the Technical Service
• Assess and employ new staff in the Technical Service

Job Details

Date Posted:2016-06-28
Job Location:Dubai, United Arab Emirates
Job Role:Customer Service
Company Industry:Employment Placement Agencies/Recruiting

Preferred Candidate

Career Level:Management

Apply Now

Jobs in UAE
Customer Service Jobs in UAE

Search All Jobs

Apply for this job.




ADVERTISEMENTS



Similar Jobs For "Technical Service Manager"



 Jobs by Indeed job search

Field service technician

Company: www.ejobster.com
Location: Dubai
Field service technician Job Opening. Prepare, complete and submit all technical paperwork per company guidelines. UAE driving license is an advantage. To apply for this job vacancy in www.ejobster.com you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 8 hours ago

IT Technical support

Company: New EJobs
Location: Dubai
IT Technical support Job Opening. Currently we are looking for IT Technical support for our company. Interested Candidates Can submit their Application, Once… To apply for this job vacancy in New EJobs you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 11 hours ago

Financial Market Trainer

Company: www.ejobster.com
Location: Dubai
Minimum 4 years of experience in the Financial Service industry. Thorough knowledge of Financial Analysis, Technical Analysis, Fundamental Analysis, Risk… To apply for this job vacancy in www.ejobster.com you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 8 hours ago

BMS TECHNICIAN

Company: Global facility management specialist providing cleaning services, catering, security, technical services and commercial property management in many countries across the world
Location: Dubai
Candidates must have at least Vocational Diploma / Short Course Certificate. The job requires both Male and Female applicants. To apply for this job vacancy in Global facility management specialist providing cleaning services, catering, security, technical services and commercial property management in many countries across the world you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 11 hours ago

Web Services Developer

Company: New EJobs
Location: Dubai
Web Services Developer Job Opening. Document all web applications including user and technical guides. Currently we are looking for Web Services Developer for… To apply for this job vacancy in New EJobs you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 11 hours ago






Note: This job listing with titled "Technical Service Manager" was indexed from different job portals. This job might be expired or closed for accepting CV's so we suggest to browse it from the new jobs menu of this site. Our website is an open community website for assisting job seeker so if you found some broken links or error in our site don't hesitate to contact us to fix the issue. Thank you for using our free services.