Technical Support Engineer

Job Listing No: 9740000

Technical Support Engineer

As providers of leading content marketing software, we believe that the future of marketing lies at intersection of marketing and data-driven technology and are looking for top talent who share our ambitions to disrupt the marketing industry.

We are seeking Help Desk Support staff to join our team. In this role you will be reporting directly to Manager, Support Services and will be responsible for the daily and ongoing maintenance of help desk support requests. Support staff will use the client facing issue ticketing system to monitor and reply to customer facing issues and help raise critical issues to appropriate departments within ScribbleLive.

This is a fantastic opportunity for people early in their career seeking to work in a fast-paced and exciting technology environment, working on things that you would see in Silicon Valley.
Responsibilities:

• Respond to incoming support requests through email and phone as needed.
• Provide emergency support off hours as required by schedule.
• Follow best practice guidelines in answering tickets and responding to customer requests.
• Work towards fast resolution of customer facing issues while showing attentiveness and care to the customer.
• Ensure proper documentation is employed within tickets at all times.
• Work with the Customer Success team to build transparency into client support issues that help improve client relationships.

Job Details

Date Posted:2016-04-17
Job Location:United Arab Emirates
Job Role:Customer Service
Company Industry:Information Technology

Preferred Candidate

Career Level:Mid Career
Degree:Bachelor’s degree

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